Handling a Challenging Customer

₹10,000.00

Learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.

What you’ll learn

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances
SKU: course-153 Categories: , Tag:

Description

Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need.

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