Description
With our “Non-Telephone Customer Support” workshop, participants will discover the new opportunities in
customer support services via the internet, but also how to use these opportunities
to their advantage.
Customer Support
₹4,000.00
This workshop will help you to discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
What you’ll learn
- Define customer support.
- Know the different venues for customer support
- Recognize challenges of customer support.
- Learn different applications.
- Know proper forms of documentation.
- Learning to be proactive in customer support.
Related products
-
₹4,000.00Add to cartLearn how to focus on strengths and successes instead of looking at problems and deficiencies👩💼👨💼
- Know the meaning of appreciative inquiry
- Think in positive terms and avoid thinking negatively
- Encourage others to think positively
- Recognize positive attributes in people
- Create positive imagery
- Manage and guide employees in a positive environment
-
₹10,000.00Add to cartIn the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
What you’ll learn
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
-
₹10,000.00Add to cartThrough our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace.
What you’ll learn
- Identify hazards and risks
- Update control measures
- Grasp the fundamentals of accident reports
- Identify risk management techniques
- Outline a disaster recovery plan
-
₹4,000.00Add to cartConstructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
What you’ll learn
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session