Description
Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service
₹10,000.00
Learn what customer service means in relation to all your customers, both internal and external👩💼👨💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Related products
-
₹10,000.00Add to cartLearn the core skills that will help them use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully🗺️
- Getting Organized
- Manage their time more effectively
- Prioritize their time so they can get it all done.
- Complete Special Tasks
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Empowering Yourself
- Deal better with their managers
- Taking Care of Yourself is a priority
-
₹10,000.00Add to cartThe Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.
What you’ll learn
- Perform a needs analysis and prepare an outline
- Select presentation delivery methods
- Practice verbal and non-verbal communication skills .
- Knock down nervousness.
- Develop and use flip charts with color.
-
₹10,000.00Add to cartSocial Media Marketing takes your business to places and is beyond simply posting of Social Sites!
Enroll in today 📚
✔️Understand different social media platforms
✔️ Identify audience
✔️Monitor and measure performance
✔️Consider pros and cons before making decisions
-
₹10,000.00Add to cartCreate and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding participant’s needs, and managing tough topics will give your trainees what they need to become a trainer themselves💯
- Define training, facilitating, and presenting
- Understand how to identify participants’ training needs
- Create a lesson plan that incorporates the range of learning preferences
- Create an active, engaging learning environment
- Develop visual aids and supporting materials
- Manage difficult participants and tough topics