Description
Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service
₹10,000.00
Learn what customer service means in relation to all your customers, both internal and external👩💼👨💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
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₹10,000.00Add to cartMaster the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation 💡
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
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₹10,000.00Add to cartThe Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
- Understand the difference between hearing and listening.
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
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₹10,000.00Add to cartOur Executive and Personal Assistants workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.
What you’ll learn
- Working with Your Manager.
- Administrative Soft Skills
- Effective Time Management
- Meeting Management
- Email Protocol.
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₹10,000.00Add to cartWith technology comes responsibility! 🔐⚠️
As the rate of technological advancement continues to increase, the world as a whole is becoming more dependent on the Internet for day-to-day activities.
Be a good digital citizen by learning the skills to work in the digital world.💻
What you’ll learn💡
- Define digital citizenship.
- Use technology appropriately.
- Use social networking to create your brand.
- Protect your reputation online.
- Practice safe use of technology.
- Understand digital etiquette.