Description
Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service
₹10,000.00
Learn what customer service means in relation to all your customers, both internal and external👩💼👨💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
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Workshop Objectives:⦁ Examine current habits and routines that are not organized
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₹10,000.00Add to cartCreate and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding participant’s needs, and managing tough topics will give your trainees what they need to become a trainer themselves💯
- Define training, facilitating, and presenting
- Understand how to identify participants’ training needs
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₹10,000.00Add to cartOur Executive and Personal Assistants workshop will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.
What you’ll learn
- Working with Your Manager.
- Administrative Soft Skills
- Effective Time Management
- Meeting Management
- Email Protocol.