Description
Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Customer Service
₹10,000.00
Learn what customer service means in relation to all your customers, both internal and external👩💼👨💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Related products
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- Understand the difference between hearing and listening.
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₹10,000.00Add to cartMaster the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation 💡
- Recognize the different aspects of telephone language
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₹10,000.00Add to cartThe Public Speaking workshop will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
What you’ll learn
- Identify their audience.
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- Find the right words.
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₹10,000.00Add to cartExperiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.
What you’ll learn
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