Press Release

EMERGENCY FIRST AID AT WORK
This qualification has been developed for those already working, or preparing to work, in the industry and who have been identified in the company’s first aid risk assessment as being required to provide first aid in the workplace.

INTERNATIONAL AWARD IN BLS AND THE SAFE USE OF AN AED
This qualification is recommended for learners who wish to be able to manage an unresponsive casualty who is breathing normally, be able to manage an unresponsive casualty who is not breathing normally, and know how to safely use an automated external defibrillator.

INTERNATIONAL AWARD IN PEDIATRIC FIRST AID
This qualification is recommended for learners already working or preparing to work in the industry and to provide candidates, who are responsible for the welfare of infants and children, with the necessary knowledge, understanding and skills to support first aid and the use of a defibrillator in the workplace.

LEVEL 3 INTERNATIONAL AWARD IN FIRST AID AT WORK AND THE SAFE USE OF AED
Qualification includes roles and responsibilities of a first aider, assessing incidents, managing causalities as well as knowing how to safely use an AED

Sensitivity training or diversity training, there are many names for the same goal: creating a more inclusive workplace that capitalizes on the differences in everyone. There are many different areas of focus in sensitivity training, all focusing on empathy, respect for others and cooperation towards a common goal. This type of training creates more positive and inclusive employees, a more profitable work culture and a more positive work life for all.

There are many areas a sensitivity training must address, that are regulated by federal and state laws. ADA Diversity laws and enforcing guidelines must be followed by all businesses. Severe penalties are in place for those who don’t follow them. Some of these areas include:

• Race
• Gender identification
• Religion
• Age
• Disability

What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in most studies:

⦁ Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
⦁ Self-regulation – of emotions, standards of honesty, and adaptability.
⦁ Motivation – drive to achieve goals, commitment, and initiative.
⦁ Empathy – high sense of diversity, compassion, and is driven to assist others.
⦁ Social Skills – skills in conflict management, communication, and leadership.

With our Team Building For Managers workshop, your participants will learn how important team building is and how beneficial it can be.

What you’ll learn

• Discuss the benefits of team work
• Understand the importance of intentionally fostering teamwork
• Determine strategies your organization can take to build teams
• Understand the benefits of games and social activities in building a team
• Apply the principles of team building to your own organization

Through our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace.

What you’ll learn

• Identify hazards and risks
• Update control measures
• Grasp the fundamentals of accident reports
• Identify risk management techniques
• Outline a disaster recovery plan

Learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.

What you’ll learn

• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances

Through  Developing Corporate Behavior workshop your participants should see improved team building, better communication, and trust.

What you’ll learn

• Understand what behavior is
• Understand the benefits of corporate behavior
• Know what type of behaviors you want to implement in your company
• Know how to implement corporate behaviors
• Know how to maintain corporate behaviors

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

What you’ll learn

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session

Discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected.

What you’ll learn

• Understand different types of malware and security breaches
• Know the types of cyberattacks to look out for
• Develop effective prevention methods

Our Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion, your participants will have the tools to help them create a Safety policy for your work place.

What you’ll learn

• Define workplace safety
• Understand legal responsibilities associated with a safe work environment.
• Create a safety plan and identify hazards.
• Recognize the role of management.
• Develop training procedures.
• Learn how to implement a safety plan.

This course will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced.

What you’ll learn

• Have a clear understanding of respect and self-respect
• Choose appropriate emotional responses
• Develop respectful communication approaches
• Understand how to build a respectful workplace, and the importance of team contribution
• Understand policies on respect, and the many benefits
• Focus on building an inclusive work environment

The Power of Networking (Within the Company) workshop your participants will learn how internal networking is changing the workforce. Through this workshop, your participants will gain a new perspective networking, and what benefits can come from fully utilizing and making connections with internal networking.

What you’ll learn

• Define networking
• Understand networking principles
• Use networking tools
• Avoid common mistakes
• Understand how to build relationships
• Manage time successfully

In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

What you’ll learn

• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques

A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed.

What you’ll learn

• Define and understand ethics.
• Understand the benefits of ethics.
• Create strategies to implement ethics at work.
• Recognize social and business responsibility.
• Identify ethical and unethical behavior.
• Learn how to make ethical decisions and lead with integrity.

See how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of their networking strategy.

What you’ll learn

• Identify and avoid obstacles
• Implement networking principles
• Use online tools
• Prioritize contacts
• Manage networks effectively

Through Self-Leadership workshop, you will discover the specifics of how to be a better leader for themselves and for others. Your participants will be able to guide themselves in positives ways, which equals success!

What you’ll learn

• Understand what self-leadership is
• Motivate yourself
• Set goals
• Reward yourself when positive things happen
• Think positively

Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.
What you’ll learn

• Understand the purpose and benefits of office politics..
• Setting boundaries and ground rules for new employees.
• Learn to interact and influence among colleagues.
• Learn how to manage various personality types in the office.
• Determine how to gain support and effectively network.

Having a middle manager in  organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.

What you’ll learn

• Define management.
• Manage information and make decisions.
• Be familiar with the control process.
• Use organizational strategies to facilitate change.
• Create structures and processes to manage teams.
• Manage as a leader.

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.
What you’ll learn

• Understand the basic concept of knowledge management (KM)
• Identify the do’s and don’ts of KM
• Identify the KM live cycle
• Identify the new KM paradigm
• Identify the KM models

The Facilitation Skills workshop can help any organization make better decisions.
A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.