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COSHH is a set of regulations under the Health and Safety at Work Act that are designed to control hazardous substances at work to prevent ill health. This course helps to identify substances that are harmful to health and how to apply the appropriate controls needed to prevent or reduce employees exposure to hazardous substances.
What you’ll learn

• COSHH regulations & what they mean in practice.
• Hazardous substances & the risks from over-exposure
• Assessments & action plans
• Reducing exposure by process change & substitution

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.With our “Contact Center Training” workshop, you will discover the basic elements of being an effective employee of a contact center.

What you’ll learn

• How to get management involved in training.
• Why peer training works.
• That manners are important with a contact center.
• How to build rapport with the callers.
• How to deal with difficult customers.

A life coach is designed to help improve a person’s professional and personal life by working with them to achieve their goals. With our Life Coaching Essentials workshop, your participants will discover the meaning of life coaching and how life coaching services can be utilized to achieve their goals.

What you’ll learn

• Determine the purpose of life coaching
• Define benefits of life coaching
• Know the tools and techniques for life coaching
• Outline a life coaching session
• Know the different areas of life coaching

Discover the specifics of how to develop coaching skills.

• What you’ll learn
• Understand Coaching.
• Identify the difference between coaching and training
• Monitor data.
• Practice coaching activities.
• Affect company culture

Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.

Workshop Objectives:

⦁ Define and understand call center strategies.
⦁ Identify different types of buying motivations.
⦁ Create SMART Goals.
⦁ Familiarize myself with strategies that sharpen effective communication.
⦁ Use proper phone etiquette.
⦁ Set benchmarks

This is a practical qualification suitable for new and experienced trainers (external and internal) who wish to improve their classroom skills and obtain a training qualification which will enable them to deliver Highfield qualifications (excluding those that require a regulated teaching qualification).The focus is on the effective delivery of training, allowing learners to develop planning, preparation and delivery skills, including delivery methods, questioning techniques and time management.

The learner will:
• Be able to plan and prepare a training session
• Be able to deliver a training session

With our Personal Branding course your participants will be able to share their vision and passions with others in your company. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand so protect it. Live it.

What you’ll learn

• Define your image
• Control your image
• Understand how to sharpen your brand

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

What you’ll learn

• The Big Picture of Communication.
• Understanding Communication Barriers
• Paraverbal Communication Skills
• Non-Verbal Communication
• Speaking Like a STAR

The Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.

What you’ll learn

• Perform a needs analysis and prepare an outline
• Select presentation delivery methods
• Practice verbal and non-verbal communication skills .
• Knock down nervousness.
• Develop and use flip charts with color.

The Public Speaking workshop will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.

What you’ll learn

• Identify their audience.
• Create a basic outline
• Organize their ideas
• Flesh out their presentation.
• Find the right words.