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Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Your participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant.

What you’ll learn

• Define and understand attention management.
• Identify different types of attention.
• Create strategies for goals and SMART goals.
• Be familiar with methods that focus attention..
• Put an end to procrastination.

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

What you’ll learn

• Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
• Understand the difference between objective and subjective language.
• Know tips in identifying the problem.

With our Adult Learning – Physcal Skills workshop, your participants will discover how to better navigate their physical environment. The understanding and coordination of physical skills provides an incredible benefit to everyone.

What you’ll learn

• Understand Bloom’s Taxonomy
• Explain the psychomotor domain
• Explore the different psychomotor taxonomies
• Explain ways to implement training in the psychomotor domain
• Identify psychomotor activities

Through the “Adult Learner: Bloom’s Taxonomy – Cognitive Domain” workshop, you will discover the specifics of how the cognitive domain increases intellectual capability.

What you’ll learn

• Understand Bloom’s Taxonomy
• Explain the cognitive domain
• Explore the two cognitive domains
• Explain types of knowledge
• Identify training in the cognitive domain

Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small business Business Succession Planning will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition is just as important as picking the right person for the job.

What you’ll learn

• Define business succession planning and its role in your company
• Lay the groundwork to develop a succession plan
• The importance of mentorship
• Define and use a SWOT analysis to set goals.
• Create a plan, assign roles, and execute the plan.

In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This workshop will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy.

What you’ll learn

• Define workplace harassment.
• Understand bullies and how to avoid hiring them.
• Create a risk assessment and understand how to handle violence.
• Recognize social and business responsibility.

The Workplace Harassment workshop will help give participants the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace. Through this workshop your participants will recognize that it is necessary for everyone to help create programs that teach employees to identify harassment and exercise anti-harassment policies.

What you’ll learn

• Identify the words and actions that constitute harassment.
• Understand what the law says about harassment.
• Implement anti-harassment policies.
• Educate employees and develop anti-harassment policies.

The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength

What you’ll learn

• Explain the definition, terms and history of diversity
• Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community

We all know that training and retraining costs money and Talent Management can reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority in today’s business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.

What you’ll learn

• Define talent and talent management.
• Understand the benefits of talent management.
• Recognize performance management and ways to review talent.
• Identify employee engagement.
• Create assessments and training programs.
• Learn how to improve employee retention.

This workshop will help you to discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

What you’ll learn

• Define customer support.
• Know the different venues for customer support
• Recognize challenges of customer support.
• Learn different applications.
• Know proper forms of documentation.
• Learning to be proactive in customer support.