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What you’ll learn

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
• Understand the guidelines on how to make effective introductions
• Understand the guidelines on how to make effective introductions.
• Understand how to use a business card effectively.
• Identify and practice at least one way to remember names.
• Identify the 3 steps in giving a handshake.
• Enumerate the four levels of conversation and provide an example for each.
• Understand place settings, napkin etiquette and basic table manners.
• Understand the meaning of colors in dressing for success.
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code

Through this “Team Building through Chemistry ” workshop, you will discover the specifics of how building a team through chemistry will lead to success.
What you’ll learn

• Understand the team development model.
• Identify team chemistry
• Create vision and goals
• Appreciate diversity
• Manage conflict

This workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.
What you’ll learn

• Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
• Understand the costs of incivility, as well as the rewards of civility, within the workplace
• Learn practical ways of practicing workplace etiquette.
• Learn the basic styles of conflict resolution.
• Learn skills in diagnosing the causes of uncivil behavior.
• Understand the role of forgiveness and conflict resolution.

Understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.

What you’ll learn

• Discuss strategies for developing new managers.
• Understand the importance of defining a clear management track
• Determine core roles and competencies for managers
• Understand the importance of continuous development for managers

Through Conducting Annual Employee Reviews workshop, your participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

What you’ll learn

• Understand the process of conducting an annual review
• Determine the categories for an annual review
• Know the mistakes managers make during an annual review
• Understand the concept of pay for performance
• Know how to tie employee compensation to firm-wide returns
• Know the value of employee communication.
• Gauge employees’ happiness

This course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace.

What you’ll learn

• Define accountability and personal accountability.
• Differentiate between ownership and accountability
• Use feedback as a tool to enhance performance
• Understand the barriers of workplace accountability

Make sure your staff has the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!

What you’ll learn

• Recognize effective ways of preparing for a trade show
• Know essential points to setting up a booth
• Know the Dos and Don’ts behaviors during the show
• Acknowledge visitors and welcome them to the booth
• Engage potential customers and work towards a sale
• Wrap up the trade show and customer leads

Through this workshop you will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers!

What you’ll learn

• Learn how to develop effective traits
• Learn how to “know” your clients better
• Better represent the product/service
• Cultivate effective leads
• Sell with authority.
• Learn how to build trusting, long term relationships with customers

The Sales Fundamentals workshop will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Your participants will become more confident, handle objections, and learning how to be a great closer.

What you’ll learn

• Understand the language of sales
• Prepare for a sales opportunity
• Begin the discussion on the right foot
• Make an effective pitch
• Handle objections
• Seal the deal
• Follow up on sales
• Set sales goals
• Manage sales data
• Use a prospect board

Through this Lead Generation workshop, you will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their sales strategy.

What you’ll learn

• Identify prospects
• Implement both traditional and new marketing methods
• Use the pipeline effectively
• Educate customers
• Track activity and make adjustments as needed