insp_adm_bilaspur

Learn the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination💡

• Describe the implications of different aspects of Human Resource Management on your daily responsibilities
• Define human resources terms and subject matter
• Recruit, interview, and retain employees more effectively
• Follow up with new employees in a structured manner
• Be an advocate for your employees’ health and safety
• Provide accurate, actionable feedback to employees
• Act appropriately in situations requiring discipline and termination
• Evaluate some of the strengths and opportunities for Human Resources in your own workplace
• Identify three areas for further development within the Human Resources field as part of a personal action plan

Learn what customer service means in relation to all your customers, both internal and external👩‍💼👨‍💼

• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers

• Define collaborative business writing
• Know different types of collaborative writing
• Know how to collaborate with team members
• Learn methods of handling conflict in writing
• Build collaborative writing teams

• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
• Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
• Define proofreading and understand techniques in improving proofreading skills.
• Define peer review and list ways peer review can help improve business writing skills.
• List guidelines in printing and publishing business writing.

• Understand basic accounting terminology.
• Identify the differences between the cash and accrual accounting methods.
• Keep track of your business by becoming familiar with accounts payable and accounts receivable.
• Use a journal and general ledger to document business financials.
• Utilize the balance sheet.
• Identify different types of financial statements.
• Uncover the reasons for and actually create a budget.

Learn how to focus on strengths and successes instead of looking at problems and deficiencies👩‍💼👨‍💼

• Know the meaning of appreciative inquiry
• Think in positive terms and avoid thinking negatively
• Encourage others to think positively
• Recognize positive attributes in people
• Create positive imagery
• Manage and guide employees in a positive environment

Discover the basic elements of records management programs and different ways to manage records📝

• Define records and archives
• Analyze records in context
• Classify records
• Understand different systems
• Maintain and convert records

Learn the core skills that will help them use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully🗺️

• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority

Strategies and procedures are a vital connection between the company’s vision and its everyday operations.  Understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting.

What you will learn💡:

• Organize a binder
• Develop procedures
• Prepare checklists
• Understand succession planning
• Collect the correct tools

• Plan and prioritize each day’s activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time
• Delegate more efficiently
• Use rituals to make your life run smoother
• Plan meetings more appropriately and effectively