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EMERGENCY FIRST AID AT WORK
This qualification has been developed for those already working, or preparing to work, in the industry and who have been identified in the company’s first aid risk assessment as being required to provide first aid in the workplace.

INTERNATIONAL AWARD IN BLS AND THE SAFE USE OF AN AED
This qualification is recommended for learners who wish to be able to manage an unresponsive casualty who is breathing normally, be able to manage an unresponsive casualty who is not breathing normally, and know how to safely use an automated external defibrillator.

INTERNATIONAL AWARD IN PEDIATRIC FIRST AID
This qualification is recommended for learners already working or preparing to work in the industry and to provide candidates, who are responsible for the welfare of infants and children, with the necessary knowledge, understanding and skills to support first aid and the use of a defibrillator in the workplace.

LEVEL 3 INTERNATIONAL AWARD IN FIRST AID AT WORK AND THE SAFE USE OF AED
Qualification includes roles and responsibilities of a first aider, assessing incidents, managing causalities as well as knowing how to safely use an AED

Sensitivity training or diversity training, there are many names for the same goal: creating a more inclusive workplace that capitalizes on the differences in everyone. There are many different areas of focus in sensitivity training, all focusing on empathy, respect for others and cooperation towards a common goal. This type of training creates more positive and inclusive employees, a more profitable work culture and a more positive work life for all.

There are many areas a sensitivity training must address, that are regulated by federal and state laws. ADA Diversity laws and enforcing guidelines must be followed by all businesses. Severe penalties are in place for those who don’t follow them. Some of these areas include:

• Race
• Gender identification
• Religion
• Age
• Disability

What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in most studies:

⦁ Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
⦁ Self-regulation – of emotions, standards of honesty, and adaptability.
⦁ Motivation – drive to achieve goals, commitment, and initiative.
⦁ Empathy – high sense of diversity, compassion, and is driven to assist others.
⦁ Social Skills – skills in conflict management, communication, and leadership.

With our Team Building For Managers workshop, your participants will learn how important team building is and how beneficial it can be.

What you’ll learn

• Discuss the benefits of team work
• Understand the importance of intentionally fostering teamwork
• Determine strategies your organization can take to build teams
• Understand the benefits of games and social activities in building a team
• Apply the principles of team building to your own organization

Through our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace.

What you’ll learn

• Identify hazards and risks
• Update control measures
• Grasp the fundamentals of accident reports
• Identify risk management techniques
• Outline a disaster recovery plan

Learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.

What you’ll learn

• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances

Through  Developing Corporate Behavior workshop your participants should see improved team building, better communication, and trust.

What you’ll learn

• Understand what behavior is
• Understand the benefits of corporate behavior
• Know what type of behaviors you want to implement in your company
• Know how to implement corporate behaviors
• Know how to maintain corporate behaviors

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

What you’ll learn

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session

Discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected.

What you’ll learn

• Understand different types of malware and security breaches
• Know the types of cyberattacks to look out for
• Develop effective prevention methods

Our Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion, your participants will have the tools to help them create a Safety policy for your work place.

What you’ll learn

• Define workplace safety
• Understand legal responsibilities associated with a safe work environment.
• Create a safety plan and identify hazards.
• Recognize the role of management.
• Develop training procedures.
• Learn how to implement a safety plan.